Terms of service
Terms of Service
Overview
By accessing this website and purchasing from Busy Dog Box, you agree to the following terms — designed to ensure a smooth, transparent experience for you and your dog.
Busy Dog Box provides products designed to support dog enrichment, engagement, and wellbeing. By using our website and products, you agree to use them responsibly and in accordance with these terms.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to use our products or website for any unlawful or unauthorised purpose, or in a way that may cause harm to others, animals, or property.
Products & Use
Busy Dog Box products are designed for enrichment and play.
- Dogs should always be supervised during use
- Products should be used appropriately for your dog’s size, behaviour, and chewing strength
- No dog toy is indestructible
Busy Dog Box is not responsible for damage, injury, or loss resulting from misuse, inappropriate use, or unsupervised use of our products.
Orders & Pricing
All prices are listed in Australian Dollars (AUD) and include shipping within Australia unless otherwise stated.
We reserve the right to modify pricing, product availability, or discontinue products at any time without notice.
We may cancel or refuse any order if we suspect fraudulent or unauthorised activity.
Shipping
We aim to dispatch all orders within 1–2 business days.
Delivery timeframes are estimates only and may vary depending on location and carrier conditions.
Busy Dog Box is not responsible for delays caused by third-party shipping providers.
Please ensure your shipping details are correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Returns & Refunds
Please refer to our Refund Policy for full details.
Accuracy of Information
We strive to ensure all product descriptions, images, and information are accurate.
However, we do not guarantee that all content is free from errors, omissions, or inaccuracies. We reserve the right to correct any errors at any time.
Limitation of Liability
To the maximum extent permitted by law, Busy Dog Box is not liable for any indirect, incidental, or consequential loss arising from:
- Use or misuse of our products
- Delays in shipping or delivery
- Website errors or interruptions
Our products are intended to support enrichment but do not replace professional training, behavioural support, or veterinary advice.
Intellectual Property
All content on this website — including images, branding, text, and design — is the property of Busy Dog Box and may not be used, copied, or reproduced without permission.
Third-Party Services
Our store is hosted on Shopify and may use third-party services such as payment providers and shipping carriers.
We are not responsible for the practices or performance of third-party providers.
Changes to Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes will take effect immediately upon being posted on this page.
Contact Information
For any questions regarding these Terms of Service, please contact:
Final note
We’re here to make life easier for you and your dog. If something isn’t right, reach out — we’re always happy to help.