Returns & Refunds Policy

At Busy Dog Box, we want you and your dog to love every purchase. If there's ever an issue with your order, we're here to help.

Change of Mind

Due to the nature of our products and for hygiene reasons, we do not offer refunds, exchanges or store credit for change of mind. Please choose carefully before placing your order.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us within 7 days of receiving your order by emailing hello@busydogbox.com.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging.

We'll assess your claim as quickly as possible and, where appropriate, provide a replacement, refund or other remedy in accordance with Australian Consumer Law.

Product Use & Safety

The products included in Busy Dog Box are designed to provide enrichment and interactive play. They are not indestructible.

Dogs should always be supervised while using our products. We recommend inspecting all products regularly and removing them immediately if they become damaged or pose a safety risk.

Damage resulting from normal wear and tear, chewing, misuse, or destruction by your dog is not considered a manufacturing fault and is not eligible for a refund, replacement or exchange.

If you believe a product has a manufacturing defect, please contact us so we can assess your claim.

Return Shipping

If a return is required, we will provide you with return instructions.

Where a product is confirmed to be faulty, damaged on arrival, or supplied incorrectly, Busy Dog Box will cover the cost of return shipping.

For any approved returns that are not the result of our error, the customer is responsible for return shipping costs.

Refund Processing

Once your return has been received and inspected, we'll notify you of the outcome.

If your refund is approved, it will be processed back to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Contact Us

If you have any questions about this policy or need assistance with your order, we'd love to help.